Investigations
Harassment | Discrimination | Conduct
Grand River Solutions provides prompt, impartial, and thorough investigations for institutions nationwide. We partner with colleges, universities, PK–12 schools, and organizations on harassment, discrimination, employee and student conduct, civil rights, and other complex resolutions needs, including cases subject to OCR scrutiny.
Neutral professionals. Timely Results. Discerning Analyses.
Case Tracker — A Key Part of Your Investigation Team
Beginning this fall, every standard investigation also includes access to our proprietary equity software, Case Tracker, at no additional cost. Monitor case progress, timelines, evidence uploads, and communications in real time, offering greater transparency and oversight from start to finish.
Investigation Offerings
Expand your capacity without stressing your budget.
For civil rights matters, Titles VI, VII, IX & ADA | 504, we provide affordable, adaptable investigation services that scale to your caseload and your ever-shifting budget. Meet your compliance obligations without asking an already-stretched team to do more with less. Talk to us about innovative ways to work with your organization.
As-Needed Investigations
No Commitment, No Minimums
When allegations arise, institutions require experienced investigators who can step in quickly, offering flexible access to seasoned professionals without the stress of long-term commitments or required minimum engagement.
- Nationally recognized experts with deep experience
- Easy solution for addressing increased caseloads
- Rapid deployment to satisfy demanding timelines
- Hourly engagement with no long-term requirements
- Transparent, usage-based billing
Fixed-Price Investigations
Per-Project Cost Certainty
When you have a fact-finding investigation and a restricted budget, unpredictable costs shouldn’t be part of the equation. Our data-informed cost methodology, developed from years of experience supporting institutions on complex matters, allows us to accurately scope qualifying cases and offer a fixed-price investigation option.
- No unpredictable hourly billing
- Budget certainty from the outset
- The benefits of an internal team member with the neutrality of an external provider
Embedded Investigator
Dedicated Practitioner or Team
If you need to fill gaps in internal resources or are managing an increased caseload, we can provide an embedded investigator who seamlessly integrates with your team and workflows.
- Monthly flat rate
- Reduced hiring and onboarding burden
- Experienced practitioners you know and trust
- The benefits of an internal person with the neutrality of an external provider
- Knowledge of your policies and procedures
Annual Bank of Hours
Budget Predictability
For institutions with fluctuating investigation volumes, our Annual Bank of Hours option provides predictable budgeting and flexible access to our exceptional pool of investigators.
- Discounted rate for annual bank of hours
- Experienced team you know and trust
- A no-stress yearly rollover feature for unused hours
- Benefits of an internal person with the neutrality of external provider
- Knowledge of your policy and procedures
Specialty Investigations
Unique Skillset Practitioners
Some cases call for an investigator with specialized experience. When your matter involves complex issues — e.g., whistleblower complaints, religious discrimination, athletics, or cases involving children and families — we match you with a practitioner whose expertise fits the project.
- Nation’s largest full-time team of practitioners
- Deep knowledge and diverse backgrounds
- Responsive partnership to select the ideal person
- State-specific expertise
Selective Scope
Flexible Support, Built-In Learning
Sometimes you need extra hands, particular expertise, or a neutral party for a specific piece of the process. Other times, you need on-the-job support to build your team’s skills. Our investigators can step in and collaborate at any stage — either sharing the work as a capacity boost, or guiding your staff through it as hands-on training.
- Evidence gathering
- Interview summaries
- Fact-gathering report
- Analysis
- Findings of Fact
- Findings of Policy
Independent Investigation Review
For high-stakes, high-profile, or complex investigations, institutions benefit from an objective review to confirm that the process and findings are thorough, fair, and aligned with applicable policies and best practices.
- Fact-based assessment of investigative procedures, documentation, and findings
- Unbiased evaluation of the integrity of the process
- Confidence in the soundness of the outcome
- Transparency and assurance for your community
Rapid Response Investigations
Some matters require immediate attention, specialized expertise, and the ability to mobilize quickly.
We developed Rapid Response Investigations for sensitive complex and urgent matters that need a coordinated approach from the outset. We employ our Rapid Response Team, including a dedicated a senior-level professional to develop a roadmap aligned with your policies that outlines key requirements, responsibilities, timelines, and institutional expectations to deliver fast and thorough results.
Investigator Coaching & Mentoring
Have new team members who need advanced training, or experienced staff looking to acquire new skills?
We have mentors who bring deep knowledge across all aspects of resolution, have trained hundreds of practitioners, and have created model reports for large state systems.
Tight Deadline? We’ve Solved for That.
We’ve expanded our capacity to serve you, with reduced wait time, delivering high-quality resolutions services aligned to your timeline.
Resolutions Support Services
Our Investigations, Hearings & Appeals team provides trusted, impartial support in resolving civil rights, discrimination, and misconduct matters. On site or virtually, we are here for you.
- Investigator
- Alternative Resolution Facilitator
- Hearing Officer
- Decision-Maker
- Advisor
- Panel Member
- Chair
- Appellate Officer
