Case Tracker
a case management software created by practitioners for practitioners
Case Tracker is a platform specifically created for equity offices, employing analytics, communication, and management functionalities in a more intuitive and user-friendly way to enhance the work you do. Your policies and procedures are uploaded and synched with each stage of the process leading to smarter work and less errors.
Unique Features
Track & Manage Your Cases
manage & share files—all within the software
Administrators can easily and securely manage correspondence, status updates, file sharing, evidence uploads, and all case documents including videos, photos, investigation and hearing reports, and more. Plus, built-in data visualization transforms your complex data into easy-to-understand diagrammed reports so users can quickly access analytics on key metrics and view emerging trends.
Communicate in One Place
direct in-app communications | a mobile app
The only platform that gives you direct, in-app secure communications with the parties, enabling them to schedule, correspond, and upload evidence files. Plus, a mobile app so you can address timely matters without being stuck at your desk, and parties can communicate with you in a more familiar and user-friendly way.
Less Stress for the Parties
parties can easily upload documents and follow the status of their cases
Case Tracker lets parties correspond, schedule meetings, manage calendars, access notices and applicable policies and procedures, upload and view evidence or other pertinent files—including photos and videos—directly through the app. Plus, they have access to live-updates for their case and agency to choose how and when they and their advisors access information.
No more late night calls.
Configurable Access Levels & Seamless Collaboration
tracks cases for students, faculty & staff
Using role-based permission levels, your team can communicate directly with stakeholders and share files that link automatically to the relevant case. Administrators and parties can easily and securely manage correspondence, scheduling, deadlines, file sharing, evidence uploads, status updates, policy and procedures, reports, and so much more, all with the highest levels of privacy protection.
Pre-set access levels allow colleagues to gather the information they need, according to their level of access, to monitor case status, pull documents, collect data and reports, and communicate with team members. When urgent matters arise and someone needs a file, they can easily retrieve it by logging in.
Data Visualization
Ever wonder how to get more support for your office and the important work you do?
Our years of practitioner experience in the field has taught us the value of showing our work. The data visualization feature gives you the essential metrics needed to empower informed decisions.
Case Tracker gives you:
- Dashboards that transform complex data into easy-to-read charts, upon a moment’s notice, providing clarity and transparency to leadership and stakeholders
- Simplified reporting process, because the app takes care of all the tedious work
- The enhanced ability to identify trends to help you enact timely measures and convey needed information to your community
- The support to keep your team on track, monitor progress, maximize performance, and manage resources
- Customizable procedural steps based on your policy and procedures, meaning you get the specific data your institution requires
A Mobile App
so you can work where and when you want
Be prepared for the unexpected with our secure mobile app for Apple and Android. With Case Tracker, there’s no need to run back to your desk to respond to a request when you are away from your computer. A mobile app creates superior ease of navigation when away from your desktop.
See how Case Tracker can work for you.
When life happens,
your work is covered.
When personnel go out on leave, transition to a new job, or take a vacation, with just a few clicks you can select cases and transfer them to another team member. All of the content—timelines, documents, correspondence, supportive measures, disability accommodations, do not disturb preferences—is on the new dashboard instantaneously.
Respect, Communication, Transparency
Grand River Solutions believes that all students and employees, from every size and level of institution, deserve equal access to their learning and working environment. Our pricing reflects that commitment.
Case Tracker brings more transparency to the process with live case updates, in-app correspondence and scheduling, providing students, staff, and faculty with information they need, so they can better plan their lives knowing they haven’t been forgotten.
Case Tracker makes the hard work easier.
We have been where you are and know the work isn’t easy. We designed Case Tracker to automate each phase and each step of the policies and procedures of your community to substantially reduce the stress of the process.
Our mission is to support you, reduce the recurring communications and redundant administrative demands associated with the work, meet compliance obligations, and give parties agency in the process.
We provide the custom setup, support, and security you need to succeed
