Digital Accessibility ADA/504
Solutions for Digital Accessibility
Access and compliance are critical components in creating equitable and inclusive communities. We consult with organizations to ensure their digital environments meet the needs of persons with disabilities and we offer ongoing support to help employers and educational institutions comply with federal and state laws and regulations. Our capacities include advisement on developing and checking the effectiveness of policies, procedures, strategies, training, investigations, and review of sites/products for usability.
How Do You Prepare for the New ADA Rules on Digital Accessibility?
By April 24, 2026, the majority of public institutions will need to meet new regulatory requirements for accessibility on websites and mobile applications.
Work with an expert who helped create the federal framework for digital case investigations.
Judy Risch is nationally recognized as a foremost authority in digital accessibility, having served as a senior attorney at the Department of Education, where she co-led the Office for Civil Rights (OCR) National Digital Accessibility Team.
Download our Digital Accessibility Regulatory Summary to see how your institution can meet current ADA/504 regulations and prepare for the upcoming compliance deadlines for Websites, Apps, Coursework and Training Platforms.
Policy Development and Review
We can help you develop or review your compliance policy and procedures, set up digital accessibility standards, and determine procedures to ensure websites, apps, online coursework, and other technologies meet the requirements.
Training
Our mission is to help create a framework for self-reliance so our experts can get your team prepared for understanding definitions, legal requirements, building, testing, problem-solving, procurement, and solving issues unique to your community.
Consulting
From Phone-A-Friend services to coordinating processes, to full review of strategies and timelines, we can work with you and your stakeholders to set a clear sustainable and cost-effectiove path for compliance.
Investigations
We are available to conduct independent investigations of products and websites and provide recommendations about next steps and corrections, including supporting internal staff acquiring the skills and problem-solving remediations.
Is Your Current Digital Strategy Working?
Whether you’ve just begun addressing the accessibility of your digital presence or feel that you have made significant progress, an easy one-hour consultation can tell you if you are meeting the current ADA/504 requirements and state laws.
University hospitals and medical schools need to be accessible to the communities they serve.
The increased prevalance of telehealth, patient portals, online booking and patient/doctor communications requires a digital system that meets Web Content Accessibility Guidelines (WCAG).
Educational institutions must provide accessible online content to everyone, particularly as remote learning has become commonplace.
Learning management systems, instructor created content, textbooks, campus event calendars and all digital material are required to conform.
Effective communication of employment-related systems is critical for recruitment and retention of an efficient and productive workforce.
Digital employee systems include time and attendance, payroll, training systems, hiring portals and more.
Blaze Bowers
Digital Accessibility Client Engagement
Learn more about our Digital Accessibility Services
Services for ADA & 504 Offices
ADA/504 Coordinator
For a cost-effective monthly flat rate, we provide an interim or long-term ADA/504 Coordinator and/or additional delegated roles who are backed by our team of national experts. We can support or manage your organization’s accommodation process for both students and staff, assist departments with disability-related questions, and work with leadership on compliance and policy reviews and program assessments.
Accessibility Compliance Assessment
Our team provides an in-depth review of your institution’s approach to accessibility, accommodations, and compliance that includes policy review, meetings with stakeholders, and confidential recommendations.
Consulting Support
We provide mentoring and support to administrators who are responsible for institutional ADA & 504 compliance – whether they are new to the role, serving on an interim basis, or updating their skills for a new set of challenges.
Process and Policy Development
We help develop effective accommodation processes that support employees and departments by emphasizing transparency, good-faith engagement, collaboration, compromise, and timeliness.
ADA & 504 Investigations
We provide experienced investigators to address employee and student grievances alleging failure to accomodate, and offer in-depth investigations of claims of discrimination based on disability. In addition, our team consults with institutions for investigations that are initiated by outside agencies such as DOJ and OCR, addressing access, disability discrimination, and allegations of failure to enter into and maintain the ADA interactive process.
Training
Grand River Solutions provides custom disability-related topics training to ADA & 504 Coordinators, IT Departments, HR Professionals, compliance specialists, and on-staff investigators.
Visit our ADA/504 Services Page for more Information
News
OCR Announces Resolution of Pregnancy Discrimination Investigation of Salt Lake Community College
On June 14, 2022, the U.S. Department of Education’s Office of Civil Rights announced they reached a resolution agreement with Salt Lake Community College regarding a student’s complaint of pregnancy discrimination. At the crux of OCR’s finding was that the College...
Department of Justice Weighs in on School District’s Potential Liability for Alleged Discrimination by Outsourced School Resource Officers
The Department of Justice (DOJ) recently filed a statement of interest in a pending federal court case on disability discrimination. The DOJ files a brief like this when the government has an interest in clarifying the law at issue, or how the law is applied. Here the...
Sixth Circuit Opinion Provides Important Reminders for Employers about Pregnancy and Disability, ADA Protected Leave, and The Perils of Mismanaged Processes
On March 8, 2022, the Sixth Circuit Court of Appeals issued an unpublished decision in Blanchett v. Charter Communications, LLC brimming with issues and reminders applicable to employers of all sizes. The plaintiff, Kelly Blanchet, was a high performing employee at...
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